I’ve recently been rewatching “Fever Pitch: The Rise of the Premier League”. I was struck by just how many similarities there were to the world of orchestras. Both facing the challenges of live attendance, unlocking the true value of their product, and bringing about change in a world where the core fans don’t want it.

I was at a conference this year and heard an industry leader say something at the end of a talk on the future of classical music that is my number one pet peeve.

“Of course, digital will never replace live concerts”

I’ve heard countless variations of this, all said in a self-congratulatory tone as some incredibly profound point that pats us all on the back for doing something special. A mic drop moment to rapturous applause. And yet, it is totally reductive.

There’s a problem in the classical music industry. One that impacts organisations’ strategies, output, and how they connect to audiences. It affects all, regardless of their size or location, and yet it’s something that is rarely spoken of. This problem is digital illiteracy in arts leaders.

I was once working with an orchestra on a big digital project and as part of it, we managed to arrange for a bit of a rebrand at no extra cost. The orchestra had made a strong commitment to accessibility, and the designers pointed out that the existing brand colours were not accessible and could be improved easily. However, the orchestra decided not to change them because they had previously spent money on a focus group to choose the old colours.

Despite being presented with a better option at zero extra cost that helped them achieve their goals, they refused to change and stuck with their bad decision. Why? One answer is the “Sunk Cost Fallacy”.

Taylor Swift is a cultural phenomenon. Whether it’s her plane journey to the Superbowl overshadowing the game itself, or the economic impact of her Eras Tour on cities being so significant that she’s mentioned as a specific factor in a recent Fed report in the U.S.A, she is impossible to miss. But where did all this incredible attention from fans, audiences, and pretty much everyone come from?

We’re going to get to the bigger problem by the end of this blog, but first, here’s a scenario for you.

Imagine that your run an orchestra… and make it a big one. You have a concert coming up and you decide to task your entire marketing team to come up with a print campaign, to advertise at bus stops all over the city.

The company that owns the advertising spaces at bus stops tells you the exact dimensions you would need for your poster. As well as telling you the specific size, this also tells you that they the poster should vertical.

But you already knew that the poster at a bus stop should be vertical. You’ve walked past countless bus stops over the years and seen the advertising there. And not just in your city, you’ve been all over the world and seen this.

You even walk past a bus stop on your way to work. As your marketing team are organising the campaign you stop to look at the advertising there, picturing your orchestra filling the display board.

So, it then comes as a shock when it comes to launch day of your big advertising campaign, you walk past the bus stop on your way to work to admire the new poster and you see this…

There has been a lot of talk about AI in the news recently, with Chat GPT, Bing AI, and Google Bard all being released to the public. This got thinking about what AI could do in the classical music industry, so I decided to set Chat GPT a task…

“Program a season for an orchestra of 30 concerts. Each concert should be about 90 minutes long and contain multiple pieces, ideally with thematic links between the pieces”

I was chatting with an orchestra about ways they could attract new audiences and become more accessible. The orchestra’s concert dress was very traditional, full white tie and tails for the men, so I suggested that like other orchestras they should switch to something just as smart but less elitist and outdated.

“Oh, we actually thought about doing that, so we did a survey of our audience to ask them what we should do. They told us they like the tails, so we didn’t change”.

It’s that time of year again. Orchestras, opera houses, venues, and concert seasons are launching their seasons for next year. This is probably the closest we’ve been to “normal” season launches since the pandemic. And yet despite what should be the most exciting and interesting thing these organisations announce all year, I’m struck with just how boring, formulaic, an unoriginal they all are.

The digital age, social media, and smart phones have changed so much of the world we live in and how we interact with it. This creates a particular challenge for all of us in the arts when people now want to interact and engage with art in a totally different way to what we’re used to and the format we’ve created.